Billing Policy

What our invoice or credit note contains

(Please note that if you want your invoice, you have to request it via our email at with your Order ID as the subject.)

  • TCS Hygiene’s name, head office address (VAT registered address)
  • TCS Hygiene’s contact details (telephone and email)
  • TCS Hygiene’s VAT registration number
  • Invoices comply with VAT regulations
  • Customer’s bill to name and address
  • Customer’s ship to name and address
  • A unique invoice number
  • The date of the invoice
  • The due date of the invoice (when payment is required based on the customer’s agreed payment terms)
  • The customer payment terms
  • A sales order reference field
  • The currency of the invoice
  • Shipment terms
  • Number of pages of the invoice document
  • TCS Hygiene’s bank details of where we expect the customer to pay us and what we expect the customer to quote
  • Summary of the charges i.e. total net, VAT and total due
  • Line level invoicing detail of the product
  • Customer purchase order number (if provided)
  • Quantity invoiced
  • Unit price of product
  • Discount (if applicable)
  • Line level VAT breakdown
  • Any important customer messages relating to that document

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Billing Policy

Payment Methods: We accept the following payment methods: Direct Bank Deposit and payment via a secure third party platform PayFast, where you can choose from a list of payment options that suit your needs.

Payment Terms: Payment is due at the time of purchase, unless other arrangements have been made with our customer service team. If payment is not received within 5 days, we reserve the right to cancel the order.

Refunds and Returns: We offer a 30 day return window for unused items. If you need to return an item, please contact our customer service team for instructions. The customer is responsible for the cost of shipping the item back to us. We do not offer refunds on used or damaged items.

Shipping Fees: We charge shipping fees based on the weight and destination of the package. Shipping fees will be calculated and added to your order total at checkout.

Taxes: All prices displayed on our website include taxes.

Security: We take the security of your payment information seriously. All payments are processed through a secure payment gateway that uses 3D Secure.

Billing Errors: If you notice an error on your invoice, please contact our customer service team immediately at We will work with you to resolve the issue as quickly as possible.

Contact Information: If you have any questions or concerns about your billing, please contact our customer service team at or 011 440 3913.

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Nationwide Shipping

We offer free shipping on orders from R2000 and above.

Best Quality

We pride ourselves on offering the Best Quality in hygiene and sanitation products.

Best Offers

At TCS Hygiene, our Best Offers are designed to provide you with top-quality hygiene and sanitation products at unbeatable prices

Secure Payments

We prioritize your security with our Secure Payments system. Utilizing advanced encryption and authentication methods, we ensure that your transactions are processed safely, giving you the peace of mind to shop for all your hygiene and sanitation needs with confidence.

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