Shipping Policy

Domestic Shipping Rates and Estimates

For calculated shipping rates:Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Shipping Gauteng	5 to 7 business days	R70
Local Pick-up	3 to 7 business days	R0
Shipping National	5 to 7 business days	R150

Local delivery

Deliveries are made from 08:00 – 16:00 on Mon – Fri. We will contact you via text message with the phone number you provided at checkout to notify you on the day of delivery by courier.

In-store pickup

You can skip the shipping fees with free local pickup at TCS Hygiene, 16 Third St, Wynberg, Sandton, 2090. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 08:00 – 16:00 on Mon – Thur then 08:00 – 13:00 on Fri. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at sales@tcshygiene.co.za with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@tcshygiene.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at sales1@tcshygiene.co.za.
Our preferred courier of choice is fastway and once you receive your tracking code you can click here and track your parcel.